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As gardens have reopened we have had to implement a new system of pre-booking tickets for all garden visits. Below you will find the answers to some of the most common queries.
I haven't received my order confirmation/tickets
Please check you spam/junk/other folder as they can end up there. If they are not there drop us an email to email@example.com and we can resend them. Do bear in mind that although this mailbox is monitored on weekends we may not be able to respond as quickly outside of office hours.
Are there toilet facilities at your gardens?
Currently no we are unable to provide toilets at our gardens.
Can I take my dog to your gardens?
Will refreshments be available or can we take a picnic?
Refreshments are not currently available at any of our gardens. Some gardens are allowing picnics, this will be indicated on the individual booking page for each garden.
The garden I want to visit doesn't appear to be available to book
We are only selling tickets for gardens up to 10 days in advance and we release tickets for more gardens every Monday. If the garden you wish to book for is not available yet please do check back or sign up for our newsletter to get a weekly reminder when new tickets go on sale.
What about disabled access?
Many of our gardens do have good access but please check the garden you wish to visit in Find a Garden for full details
There are no gardens open in my area
Please do keep checking, we are getting new gardens re-opening all the time and load new ones every Monday.
I am not able to visit a garden in person what else can I do to support the National Garden Scheme and the nursing and health charities you support?
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