Privacy notice

This website privacy notice describes how the National Garden Scheme protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy notice.

This notice is updated from time to time. The latest version is published on this page.

This website privacy notice was updated on 25/09/2023

If you have any questions about this policy, please email [email protected] or write to National Garden Scheme, Hatchlands Park, East Clandon, Guildford, GU4 7RT


We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

During the course of our activities we will process personal data (which may be held on paper, electronically, or otherwise) about our customers/subscribers and we recognise the need to treat it in an appropriate and lawful manner, in accordance with the General Data Protection Regulation (GDPR). The purpose of this policy is to make you aware of how we will handle your personal data.

However data technology and rules change regularly, so we reserve the right to amend it at any time.

We will comply with the seven data protection principles in the GDPR, which say that personal data must be:

  1. Processed fairly and lawfully.
  2. Processed for limited purposes and in an appropriate way.
  3. Adequate, relevant and not excessive for the purpose.
  4. Accurate.
  5. Not kept longer than necessary for the purpose. (We will review data we have every 3 years)
  6. Processed in line with individuals’ rights.
  7. Be kept secure.

“Personal data” means recorded information we hold about you from which you can be identified. It may include your contact details, other personal information, photographs, expressions of opinion about you or indications as to our intentions about you. “Processing” means doing anything with the data, such as accessing, disclosing, destroying or using the data in any way.

What data we gather

We may collect the following information:


How we use this data

Collecting this data helps us understand what you are looking for from us as an organisation, enabling us to deliver improved products and services.

Specifically, we may use data:

We will usually only process your personal data where you have given us your explicit consent for example to register for access to our website, or for entry into a prize promotion, signing up for a newsletter or where the processing is necessary to comply with our legal obligations. In other cases, processing may be necessary for the protection of your vital interests, for our legitimate interests or the legitimate interests of others. The full list of conditions is set out in the GDPR.

You have the right to:

To exercise any of these rights, please send us an email to the contact in section six with your full name and details and we will do our best to make the amendments as soon as possible. But do please understand that changes may not be immediate.

We will ensure that appropriate measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.

We will ensure that we have in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of deletion.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed in line with the General Data Protection Regulation 1998 and GDPR.

Providing information to third parties

Unless we have obtained your specific consent, we will never transfer your data to third parties for them to communicate directly with you. The only exception is where it is necessary to fulfil our obligations to you, for example to give a fulfilment company your address to send you a prize. But we will only transfer personal data if the other company agrees to comply with our data procedures and policies, and if they put in place adequate data security measures.


We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation 1998 and GDPR.

Payment Security

As soon as you make a payment transaction on our website, all of the information is transferred between The National Garden Scheme website, and SagePay, or Barclaypay, our payment providers. This information is encrypted using industry standard 128 bit SSL encryption. For more information regarding SagePay click here. For more information about Barclaypay click here.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the ngs.org.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

We may from time to time refer or establish relations with charities, organisations, public bodies and companies that will enable you to access their websites directly from our website. Each charity, organisation, public body, company operates its own policy regarding the sale of personal data and the use of cookies. If you have a particular interest in, or concern regarding the way your data will be used then you are advised to read the Privacy Statement on the relevant website.

We will try to provide you with links to high quality, reputable websites which we believe will be of interest and relevant to you, but please note that such third party websites are not under our control and we do not contribute to the content of such websites. When you click through to any of these websites you leave the area controlled by The National Garden Scheme. We cannot accept responsibility for any issues arising in connection with the third party’s use of your data, the website content or the services offered to you by these websites.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Your rights
In addition to these policies your personal data is protected in the UK by the General Data Protection Regulation 1998 and GDPR. Under this act The National Garden Scheme will only process any data we hold about you in a lawful and fair manner. The National Garden Scheme will keep your data securely to prevent unauthorised access by third parties.

Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.

Under GDPR you have the right to request access to the data we store on you, the right to have it rectified and the right to have it removed. To exercise these rights contact us by email – [email protected] or by post National Garden Scheme, Hatchlands, East Clandon, Guildford, GU4 7RT.

Policy changes
Any changes to this Privacy Policy made by The National Garden Scheme will be posted here and will take immediate effect.

Queries or concerns

If you have a query or concern about what we do with your data please contact our Chief Executive  by email  [email protected].

The independent body that oversees data protection in the UK is the ICO and you can find their details here



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